Contact Us
Contact Us
Thank you for choosing Lifenora. If you have any questions about your order, our products, shipping, returns, refunds, or other customer service matters, please feel free to contact us.
Our customer support team is available to assist with general inquiries and order-related questions.
Customer Support
Email: support@lifenora.com
Phone: +86 15727052631
Our customer service team aims to respond to inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of higher inquiry volume.
If your inquiry is related to an existing order, please include your order number and the email address used when placing your order. This can help us locate your order information more efficiently.
Order Status
Once your order has been shipped, you will normally receive a shipping confirmation email containing available tracking information.
You can use the tracking number provided in your shipping confirmation email to check the latest available delivery status of your order.
You may also check your shipment through 17TRACK:
Returns and Refunds
For questions about returns, refunds, cancellations, or other order-related matters, please review the relevant store policy pages or contact us at:
When contacting us about a return or refund request, please provide your order number and a brief description of your request so that our team can review the matter.
Other Questions
For questions about products, shipping, returns, refunds, or other store policies, you may review our FAQ and policy pages or contact our customer support team directly.
Please avoid sending multiple messages about the same inquiry where possible, as duplicate requests may make it more difficult for our team to process inquiries efficiently.
About Our Customer Service
The Lifenora team supports customers with product inquiries, order information, shipping questions, returns, and general store-related matters.
We aim to provide clear information and practical assistance so that customers can better understand their orders and our store policies.
Contact Information
Brand:
Lifenora
Legal Entity / Operator:
Yuanyou Technology Co., Ltd., Qilin District, Qujing City
Relationship to Lifenora:
Lifenora is a consumer beauty brand operated by Yuanyou Technology Co.,
Ltd., Qilin District, Qujing City. The company is the legal entity
responsible for the operation of the Lifenora website and related business
activities.
Registration Number:
91530302MADKY8E64N
Established:
May 29, 2024
Office Address:
No. 198, Fourth Resident Group, Fengdeng Community,
Wenhua Street Office, Qilin District, Qujing City,
Yunnan Province, China
Customer Support Email:
support@lifenora.com